Claims
Brokers and their clients expect claims to be well managed and paid promptly. AOBIS prides itself on speed, efficiency, and fair claims settlement. Claims forms can be downloaded from this site. Claims are to be submitted to AOBIS in the first instance.

 How to make a claim

If you need to make a claim you’ve probably already suffered a stressful experience. So we’ll do our best to make sure that the claim is processed as swiftly and efficiently as possible to avoid further distress. If immediate repairs are required, our nationwide team of local professionals will ensure that things are put right as quickly as possible.

Need to make a claim outside normal hours?

Please check you Insurance Policy Schedule, or Product Disclosure Statement. Claims details are printed on these documents. All claims must be notified immediately by downloading and completing an appropriate claim form. Refer to your Policy Schedule or Product Disclosure Statement for claims contact details.

Owner Builder Construction Claims
Claimable events include malicious damage, vandalism, theft, fire, storm, wind and water damage whilst under construction during the insurance period. It is important to report incidents such as burglaries, theft, personal injuries and malicious damage to your local Police as soon as possible. Following a claimable event in your home, secure the premises against weather and further damage or incident. Keep all paperwork in order so it’s easily accessible in the event of an incident – this includes the certificate of insurance, proof of ownership, receipts, police reports etc.
To proceed with claim click here.

Owner Builder Public Liability Claims
It is important with Public Liability Claims to never admit liability. Keep all paperwork in order so it’s easily accessible in the event of an incident – this includes the certificate of insurance, proof of ownership, receipts, police reports etc. Inform the claims department with any possible demands received from third parties as soon as possible.
To proceed with claim click here.

Who to call
Office Hours AOBIS 1300 850 131 or email underwriter@aobis.com.au

The excesses applicable on the policy are noted on the Certificate of Insurance. If you haven’t got a copy of the Certificate of Insurance, or if you require any assistance, please email underwriter@aobis.com.au

Owner Builder Construction Claim

1. LOSS OCCURS during the construction insurance period
2. If a claimable event (Malicious Damage, Vandalism, Theft, Fire, Storm, Wind or Water Damage) Owner Builder is required to complete Claim form and return. Ensure you secure your property and file a policy report if required
3. ADDITIONAL DOCUMENTATION REQUIRED – This will vary depending on the type of incident which has occurred

MALICIOUS DAMAGE / THEFT CLAIM

1. Proof of Ownership
2. Proof of Forced Entry
3. Police Report
4. Replacement Quote/Invoices
5. Current Certificate of Insurance
6. Additional Information may be required depending on the incident that has occurred

NATURAL PERIL CLAIM

1. Proof of Ownership
2. Replacement Quote/Invoices
3. Current Certificate of Insurance
4. Additional Information may be required depending on the incident that has occurred

Download Construction Claim Form

Owner Builder Public Liability Claim

At no point should the owner builder admit liability for an incident or event
Owner Builder to Complete Claim Form and Return with any possible demands received from third parties
On receipt of all relevant documentation the claim will be assessed accordingly
NOTE: As each claim is assessed on its own merit, processes may differ depending on the claim made
Download Liability Claim Form

Owner Builder Warranty/Indemnity Claims
Owner Builder Warranty Insurance can only be claimed upon if the original owner builder has become insolvent, disappeared or deceased. It is important to notify the owner builder as soon as you first become aware of a defect to prevent and minimize any further possible damage. Ensure you keep all paperwork in order so it’s easily accessible in the event of a structural defect arising – this includes the current certificate of insurance, proof of ownership, receipts, defect report etc.

Owner Builder Warranty Disappeared Claim

1. Structural Defect Identified within Warranty Period
2. Contact Original Owner Builder to rectify
3. If difficulty arises in locating Owner Builder perhaps try the Electoral Roll or the Yellow Pages. If this fails contact the owner builder’s solicitor or conveyancer who dealt with the contract of sale
4. Once all avenues have been exhausted, Owner complete claim form and return.
5. IF CLAIMS LOCATE BUILDER- Claims will terminate all involvement and the owner will be required to contact the builder direct
6. IF CLAIMS DO NOT LOCATE BUILDER- Claims will proceed with the claim accordingly
7. SUPPORTING DOCUMENTATION REQUIRED FROM SUBSEQUENT OWNER
   • Copy of Certificate of Insurance
   • Copy of Certificate of Title for the property
   • Copy of the Purchase Contract
   • Copy of Owner Builder application and Defect Report

If applicable

1. Copy of the pre-Purchase Inspection Report
2. Additional Information may be required
3. Download Warranty Claim Form

Owner Builder Warranty Insolvent Claim

1. Structural Defect Identified within Warranty Period
2. Contact Original Owner Builder to rectify
3. Owner discovers Owner Builder has become insolvent
4. Owner to complete claim and EFT form and return with documentation to confirm the Owner Builder has become insolvent
5. SUPPORTING DOCUMENTATION REQUIRED FROM SUBSEQUENT OWNER
   • Copy of Certificate of Insurance
   • Copy of Certificate of Title for the property
   • Copy of the Purchase Contract
   • Copy of Owner Builder application and Defect Report

If applicable

Copy of the pre-Purchase Inspection Report

1. Additional Information may be required
2. Download Warranty Claim Form

Owner Builder Warranty Deceased Claim

1. Structural Defect Identified within Warranty Period
2. Contact Original Owner Builder to rectify
3. Owner discovers Owner Builder is deceased
4. Owner to complete claim and EFT form and return with documentation to confirm the builder has deceased
5. SUPPORTING DOCUMENTATION REQUIRED FROM SUBSEQUENT OWNER
   • Copy of Certificate of Insurance
   • Copy of Certificate of Title for the property
   • Copy of the Purchase Contract
   • Copy of Owner Builder application and Defect Report

If applicable

1. Copy of the pre-Purchase Inspection Report
2. Additional Information may be required
3. Download Warranty Claim Form